First Bill Kolb Service Experience

Going to keep track of the life of my Scooby here, starting with its first service appointment.

As I mentioned in a previous post, the brakes on this car (2009 Legacy 2.5i -w- 18k miles) are just about shot.  No more than 5 minutes after leaving the dealer on Saturday afternoon, the brake pedal was pulsing severely – indicating very low brakes.  I called my salesperson – Howard – who referred me to the service manager – Henry – and said that they would ‘take care of me.’  I’m hoping that means I’m not paying for these brakes, that’s what it should mean since I mentioned to Howard on more than one occasion that the brakes looked low.

Second issue, the radio reception is poor.  I can pick up a few stations, but generally speaking its hit or miss.  I don’t exactly listen to terrestrial anymore, I mainly rely on my Incredible and its Pandora app for driving music, but it *should* work.  At least talk radio still works, I need my daily Limbaugh fix. 🙂  Maybe its the solar flare from this week messing things up?  Who knows.

Last issue, I only got the valet key with the car.  Howard told me initially that it was the only key, and that a new keyless key would cost $159.  The ‘business manager’ who set up my loan was supposed to mention it – did not.  At this point I was getting a little overwhelmed with negotiating down my payment and interest rates, so I left the dealership with just the valet key.  I didn’t realize that this was the case until I read the manual, and saw that the car is supposed to have 2 ‘master’ keys with keyless entry remotes, as well as 2 tags which provide the serial number for cutting the key as well as the transponder code for programming it into the ‘immobilizer’ system.

I don’t believe I should pay for any of these issues to be resolved since I’ve only had the car since Saturday, we’ll have to wait and see.

I called the dealer at 7:54am and left a voicemail for their service manager, Henry.  I’ll be calling back again at 9am if nobody returns the call.  Fingers crossed.

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