First Bill Kolb Service Experience
Mon. August 9, 2010Categories: Subaru
Going to keep track of the life of my Scooby here, starting with its first service appointment.
As I mentioned in a previous post, the brakes on this car (2009 Legacy 2.5i -w- 18k miles) are just about shot. No more than 5 minutes after leaving the dealer on Saturday afternoon, the brake pedal was pulsing severely – indicating very low brakes. I called my salesperson – Howard – who referred me to the service manager – Henry – and said that they would ‘take care of me.’ I’m hoping that means I’m not paying for these brakes, that’s what it should mean since I mentioned to Howard on more than one occasion that the brakes looked low.
Second issue, the radio reception is poor. I can pick up a few stations, but generally speaking its hit or miss. I don’t exactly listen to terrestrial anymore, I mainly rely on my Incredible and its Pandora app for driving music, but it *should* work. At least talk radio still works, I need my daily Limbaugh fix.
Maybe its the solar flare from this week messing things up? Who knows.
Last issue, I only got the valet key with the car. Howard told me initially that it was the only key, and that a new keyless key would cost $159. The ‘business manager’ who set up my loan was supposed to mention it – did not. At this point I was getting a little overwhelmed with negotiating down my payment and interest rates, so I left the dealership with just the valet key. I didn’t realize that this was the case until I read the manual, and saw that the car is supposed to have 2 ‘master’ keys with keyless entry remotes, as well as 2 tags which provide the serial number for cutting the key as well as the transponder code for programming it into the ‘immobilizer’ system.
I don’t believe I should pay for any of these issues to be resolved since I’ve only had the car since Saturday, we’ll have to wait and see.
I called the dealer at 7:54am and left a voicemail for their service manager, Henry. I’ll be calling back again at 9am if nobody returns the call. Fingers crossed.
Wow that’s pretty gay bro. You would think dealerships would be kissing ass to keep customers. As far as the solar propagation, it was really high this past week. There was a huge band opening on 11meters and I noticed it was also affecting my radio , XM, and there are even a few HDtv channels that are affected by the flare activity. Cool band opening thoughh. I talked from here to alabama, GA, FL, NC SC IL IN and even ontario canada while sitting in traffic on route 80. Last night south american skip was rolling. thats some cool shit…
I only got one key with my car as well. I thought it was a fluke, but I’m guessing that it’s an easy hidden cost to add on these used cars. The dealer can always claim they just didn’t get the key when they took the trade, and ding you for over a bill. I pitched a fit until I got a keyless fob for free. (They literally pulled it out of a drawer and programmed it.) Don’t be afraid to bitch, ’cause you are the one spending the money!
Car is there now – first battle is the brakes, second will be the key. I’m going to be nice until I find a reason not to be… I can get the blanks pretty cheap, but without the code tags, I can’t get them made up somewhere other than the dealership. Without the master key, same problem. There are instructions in the book on how to program the keys in the car, but without a master – I’m still SOL. They gave me a free loaner, took the car, hopefully will hear from them soon… the stereo in the loaner is absolute crap. lol