Picked up a Keurig pot for the inlaws from Rachael’s Daily Discounts a week or two ago.  Almost immediately, it had problems… it wasn’t drawing water from the reservoir.  So I call up Keurig, they walk me through a few steps, and it turns out the reservoir wasn’t seated properly.  I pump out 3 or 4 cups of coffee – no problem.  Find out a week later, its having the problem again.  I call Keurig one more time, now they’re shipping us a brand new brewer, 2 boxes of coffee, and all they want is the k-cup holder from the broken pot.

That simply blew my mind, pretty f’n good customer service!  Plus with the old one I can take it apart and try to fix it now… LOL

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