Dropped the Legacy off at Bill Kolb Subaru this morning after speaking with the service manager.
I figured – big dealership – I’m going to get blown off.
They gave me a loaner (gas swilling Tribeca – stereo was HORRENDOUS) – sent me on my way. Back at work, phone rings… salesman says that they normally ‘sell the car with the keys it came with, and the new owner has to pay to order extra.’ I explained that I bought a car with keyless entry – I paid for keyless entry, and only got a valet key. I don’t have the master key or the code tags to create one, so it doesn’t make sense to me how every other car I’ve purchased has had at least 1 master key, and one valet. He said he’d check with his manager.
Day goes by, phone rings around 5:30, service department calls to let me know they cut the rotors, the vibration is gone, and I didn’t need new brakes (for now). I head down, drop the loaner off, get the keys for mine and decide to check into the master key. My salesman is busy, so I track down the sales manager – Chris. I tell him who I am, he says ‘for all the trouble you went through in bringing your new car back, we’re ordering you a new key, thank you for your business.’
Normally – that key would cost approximately $159. Got the brakes taken care of, and hopefully before the end of the week – I’ll have a remote for the car.
All in all – good experience so far, they made up for my inconvenience by leaps and bounds, and I’m satisfied.
That and I blew the doors off some peckerhead in an AWD Volvo while making my way through Harriman State Park before. Hey, it’s a Subaru, what do you expect me to do? 🙂