Dropped the Legacy off at Bill Kolb Subaru this morning after speaking with the service manager.
I figured – big dealership – I’m going to get blown off.
They gave me a loaner (gas swilling Tribeca – stereo was HORRENDOUS) – sent me on my way. Â Back at work, phone rings… salesman says that they normally ‘sell the car with the keys it came with, and the new owner has to pay to order extra.’ Â I explained that I bought a car with keyless entry – I paid for keyless entry, and only got a valet key. Â I don’t have the master key or the code tags to create one, so it doesn’t make sense to me how every other car I’ve purchased has had at least 1 master key, and one valet. Â He said he’d check with his manager.
Day goes by, phone rings around 5:30, service department calls to let me know they cut the rotors, the vibration is gone, and I didn’t need new brakes (for now). Â I head down, drop the loaner off, get the keys for mine and decide to check into the master key. Â My salesman is busy, so I track down the sales manager – Chris. Â I tell him who I am, he says ‘for all the trouble you went through in bringing your new car back, we’re ordering you a new key, thank you for your business.’
Normally – that key would cost approximately $159. Â Got the brakes taken care of, and hopefully before the end of the week – I’ll have a remote for the car.
All in all – good experience so far, they made up for my inconvenience by leaps and bounds, and I’m satisfied.
That and I blew the doors off some peckerhead in an AWD Volvo while making my way through Harriman State Park before. Â Hey, it’s a Subaru, what do you expect me to do? 🙂