Piece of advice to all System Administrators…
If your network uses external IM, shut it off NOW.
Disregard the risks of sending business information over the Internet through a 3rd party system.
Disregard the positive effect it will have on productivity by removing an opportunity for distraction.
Just think of that one person in the company who will give you no end of shit for shutting it off without considering that email and telephone are simply TOO SLOW for THEM.
Surprisingly enough, 99% of my users had no complaints. That 1% though, good grief.
Shut it off now so they don’t get spoiled by it. I managed to get our internal IM working on Linux, alleviating the stated issue – but just the same, nothing good can come from AOL IM at work. It’s a distraction and a security risk, Internal IM is fine – just make sure it works for EVERYONE – that way when someone DOES complain they have no leg to stand on.